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1.9 Based on 11 reviews
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    • False advertising of product 3
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I called in to order an item (12 ducted fan units). The person on the phone said the item was in stock, but didn't know if they had all 12 available. I get an e-mail days later after I called and e-mailed to find the status of my order saying they have part of the item, not a portion of the quantity I ordered, but literally part of the item. Wanted me to take just the fan unit, without the shroud or the mounting equipment. They then wanted me to... Read more

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STOP!!!! stop right now and whatever you do do not order from this company. In my 64 years of living I have never been treated so poorly by anyone let alone any company and in particular Samantha Redding. If the company was not un ethical how could she possible still have a job with them after the 100 plus complaints. I believe it's the company that is forcing her to treat the customers the way she does. She will turn everything around and... Read more

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I was very impressed how Trend Times handled my order! It arrived a day late due to weather and carrier delay but after speaking to them they mailed me a free gift! My child loves her ride on car. Thanks Trend Times!

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Product color on line was Desert Sand. The color I received is Orange. Not the color shown. They want me to pay S&H and 20% restocking fee. Unable to speak with someone. Also took along time to receive product and was unable to speak with a live person, everything is email. My concern was I never received invoice number via email and order confirmation on my email. Not happy with customer services. Not a company I would recommend. In order to... Read more

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horrible customer service and very unprofessional. They told me they would not honor their warranty. Save your money unless you want a nightmare in your future

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Don't know what I can say here that has already not been said. At least some of these reviews actually got A PRODUCT. I have nothing. Never got it. Never spoke to anyone. I did get charged though. Out almost $500 for the items I never received. I do wish I would have checked this site prior to clicking BUY. :( I am a man of few words, apparently too few. I needed to add this section to complete my review. Just read the top a couple... Read more

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this company is a scam! I was so excited to order a ride on car for my sons birthday. I decided to go with the G55 Benz! $500 product! A few days after I placed the order I received a phone call telling me it was out of stock and if I wanted they would send me an updated version of the car that cost $600 for no additional cost. of course, I agreed. the shipping was very speedy and the car arrived on time. when my husband and I were putting it... Read more

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Same here as well...Samantha has sent me several nasty emails. "You are not a nice person. Share your comments and tracking with the people so they know the truth. You talk down to people and threaten. We will not be extorted by you. It is not fair and do not accept your toy. Santa does not want you to have it. We hope you are having a great day and peace be with you. You insult people from the beginning and we had never insulted you. Our next... Read more

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Absolutely worst customer service experience ever, this *** company outsources their "sales personnel" to an outside company that cannot answer any questions about the company. Their Customer service "Leave a message" service is an absolute joke. I ordered a set of decals for a kids toy car about 20 days before I needed them. They never sent the order that should have arrived between 5-10 business days. I requested someone to contact me via... Read more

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I ordered a yellow and black Camero about a month ago and have not recieved this item yet!!!

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