Do NOT buy from Trend times toys!!
This is a disreputable company.Go to the bottom ( very bottom!) and look at.all their hidden restrictions...
If you did unfortunately deal with them, check to make sure they sent you exactly what you ordered and not some cheap imitation, take pictures of how it was packaged. Also save packing slip or note if there is not one enclosed. Keep the mailing label. Take pictures of what came.
If you have tried to call several times with no answer, try calling from a different phone number. Call your bank and note the problem immediately. They will want you to sent product back and wait 30 days to see if they respond, but let them note the problem so it will be easier if you have to deal with it later. Make sure you have a tracking # if you do return it, with confirmation receipt!
Do not listen to their threats or give up. Document everything!!!
Stay calm and keep trying!Good luck!